Welcome to Roadrunner Vamonos service!
For Seniors and Persons with Disablities
Roadrunner Vamonos is an Americans with Disabilities Act (ADA) mandated demand response public transportation service for people unable to independently use the fixed route bus service throughout the Roadrunner Transit Fixed Route System. Roadrunner vehicles are wheelchair accessible and are operated by specially trained drivers. In order to use Roadrunner service, you must be certified as ADA eligible, or be a Senior over 60 years of age. Eligibility is determined on a case-by-case basis. For more information about the eligibility process, call (575) 541-2777.
When planning your trip, please remember that Roadrunner Vamonos is shared-ride public transportation. You should expect that there may be other passenger pick-ups and drop- offs along the way.
Service operates during the same hours and days as the Roadrunner Transit fixed route bus lines. For example, the fixed route buses operate Monday through Saturday, Roadrunner Vamonos will operate during the same time-frame.
Monday - Friday: 6:30 AM to 10:30 PM
Saturday: 8:30 AM to 4:30 PM
|Martin Luther King Day||Monday, January 16, 2023||1|
|Presidents Day||Monday, February 20, 2023||1|
|Memorial Day||Monday, May 29, 2023||2|
|Juneteenth||Monday, June 19, 2023||1|
|Independence Day||Tuesday, July 4, 2023||2|
|Labor Day||Monday, September 4, 2023||2|
|Veterans Day||Friday, November 10, 2023||1|
|Thanksgiving Day||Thursday, November 23, 2023||2|
|Thanksgiving Holiday||Friday, November 24, 2023||3|
|Christmas Day||Monday, December 25, 2023||2|
|Winter Holiday||Tuesday, December 26, 2023||1|
|New Year's Day||Monday, January 1, 2024||2|
- Regular service levels, Dial-a-Ride scheduler will be available by phone regular hours, MVITT will be open regular hours.
- All service will be cancelled for these days. Transit buildings will be closed
- Saturday level service will be offered
Reservations Line and Feedback
Reservations are accepted 7 days a week, Monday through Saturday, from 8:00 AM to 5:00 PM by calling 1-575-541-2777 or Relay New Mexico (Hearing Impaired): (800) 659-1779. Voice Calls 711 (Telecomm. Relay Svcs –TRS) On Sundays, the service does not operate. However, you can leave a voicemail for a next-day trip booking or cancellation, and one of our Dispatchers will schedule your trip and call you Monday morning to confirm your times. Unfortunately, Roadrunner Vamonos is not a same-day service, and same-day trip reservations are not accepted. All trips are required to be booked at least one day in advance. If your vehicle has not arrived by the scheduled pick-up time plus the on-time window, please call the same Reservations number you called to schedule your ride. Ask for an estimated arrival time (ETA) and the vehicle number assigned to your trip.
If you have a recurring ride from the same pick-up address to the same drop-off address, you can request subscription service by contacting the reservation line. If your request is approved (please note that your subscription request may not be approved) you will be notified of a start date within ten (10) business days of your request. After your subscription start date, Roadrunner Vamonos will send a vehicle without you having to call in advance to schedule each ride.
Please notify our Roadrunner Vamonos Reservations Center at (575) 541-2777 if you have any of the following changes:
- Home address
- Mailing address
- Phone number
- Mobility device
Trip Scheduling and Negotiation of Times
To schedule a trip with Roadrunner Vamonos service, call the reservation center at 1-575-541-2777.
The Dispatcher may offer a pick-up time within one hour before or one hour after your requested pick up time (“Reservation Window”). If the Dispatcher cannot schedule a trip for you within the reservation window, it is considered a “Trip Denial” and you may report it to Customer Service even if you accept the trip time offered.
Return trips should be scheduled for the latest time you think you will be able to travel. Riders are required to schedule their trips at least 45 minutes apart from each other, which may flex based on the distance traveled. If you are ready earlier than your scheduled pick-up time, you may call to see if an earlier ride is available. If an earlier ride is not available, you will need to keep your original pick-up time.
When you call to schedule a Roadrunner Vamonos Service trip, please be prepared to provide the following information in the following order:
- Last name, first name
- Requested pick up time and date
- Exact pick up address
- Phone Number
- Exact drop off address
- Mobility device or service animal
- Total number of additional passengers
(PCAs or companions) traveling including any mobility device or service animal for the additional passengers.
IMPORTANT: When you make reservations, you must specifically request a return trip to get a return trip. Return trips are not automatically scheduled.
Changing or Canceling a Scheduled Pick-up
If you want to request a change for a trip you have already scheduled, please call the reservations number. Roadrunner Vamonos is not required to accommodate trip change requests on the day of the trip.
When you discover you cannot take a scheduled trip, call reservations line immediately and cancel the trip. When canceling a trip, please be prepared to give the Dispatcher your name, address and scheduled pick-up time.
Even when a scheduled trip is cancelled a day in advance or at least one (1) hour in advance of the established pick-up window, a pattern of excessive cancellations may often cause paratransit service to be unavailable at a time other passenger(s) may desire the service. In response to this situation, Roadrunner has implemented the following to address a pattern of excessive cancellations:
Excessive cancellations are defined as: passengers that cancel more than 50% of their scheduled trips within any thirty (30) day period.
Actions resulting from pattern or practice of excessive cancellations:
Passengers will receive a written warning that they have cancelled more than 50% of their scheduled trips.
Second Occurrence within one year:
Passengers will be suspended for five (5) consecutive operating days.
Third Occurrence within one year:
Passengers will be suspended for seven (7) consecutive operating days.
Fourth Occurrence within one year:
Passengers will be suspended for ten (10) consecutive operating days.
Fifth Occurrence within one year:
Passengers will be suspended for fourteen (14) consecutive operating days
Individuals with excessive cancellations in violation of this policy will:
Receive a written notice of the violations listing the trips scheduled, trips canceled and trips taken over the specific time period of the violation and the proposed sanction.
Rider No Shows
A rider No Show occurs when:
- You cancel a trip less than one hour before the scheduled pick-up time, or
- You do not show for a scheduled ride within 5 minutes of the driver arriving, as long as the driver arrived within your 30-minute pick-up window.
If the driver arrives after the 30 minute pick-up window, it is not considered a rider “No show,” regardless of if you are there or call to cancel the trip. If you are marked a no show twelve (12) or more times and the number of no shows are greater than 15% of your total trips scheduled over a floating 6 month period, your eligibility may be suspended. Written notice will be sent to riders when a no shows occurs.
Note: Riders also have the right to appeal or dispute all no show decisions. Please contact 1-575-541-2777
Where does Roadrunner Service Stop?
The mode of Roadrunner Vamonos Service is curb-to-curb: however, passengers requiring a higher level of assistance from their origin to destination, due to an impairment related condition will need to contact Roadrunner Vamonos to identify a reasonable accommodation that can be provided to assist their transportation. Roadrunner Vamonos can refuse service to a specific location that cannot safely accommodate our vehicles, such as alleys and underground parking.
Generally, Roadrunner Vamonos will only enter publicly accessible areas where our largest vehicles are not required to back up to exit and the roadways are wide enough to maneuver safely.
Roadrunner Vamonos will not enter private driveways or gated community/apartment buildings. For information on whether a specific location can be accommodated, call Roadrunner Vamonos for more information.
30-Minute On-Time Window
- How do I apply for Roadrunner Vamonos Services?
ADA Qualifying Applications for ADA certification are available at the Roadrunner Vamonos office, by calling (575) 541-2777 and on the City’s website, roadrunner.las-cruces.org. Senior Citizens Please call (575) 541-2777 to register for Roadrunner usage. Roadrunner Office is located at 300 West Lohman.
- What is the Eligibility Criteria?
- Anyone unable to independently board, ride or exit from any accessible vehicle on the fixed-route system as the result of a physical or mental impairment.
- Anyone with a disability who could use accessible fixed-route transportation, but accessible transportation is not available at the time and route needed.
- Anyone with a specific disability that prevents the person from traveling to or from a bus stop. These general criteria are to be used by a doctor or designated representative of a qualified social service agency. In each case, careful evaluation of an applicant’s limitations should be made in determining eligibility.
Roadrunner Vamonos reserves the right to refuse transportation to any wheelchair user who cannot ride in a fully upright position. Wheelchair lifts can accommodate a weight up to 600 pounds.
- How long will the driver wait for me?
The driver will wait at the pick-up location for five minutes for you. You must be at the scheduled pick-up location at the scheduled start of your window, or you may miss your ride and be charged with a rider no show.
NOTE: If a driver arrives early they must wait until the scheduled pick up time, plus up to five minutes for you.
- How do I board the vehicle?
Drivers will offer you assistance as you board or exit the vehicle but cannot physically lift or pick you up. All vehicles are equipped with wheelchair lifts. You may board while standing on the lift and, if requested, the driver will ride on the lift with you to ensure your safety. When boarding the vehicle with a mobility device, it is a best practice to back your device onto the lift and then into the vehicle.