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The original item was published from 5/9/2019 2:48:41 PM to 5/14/2019 12:00:05 AM.

News Flash

City Manager Report

Posted on: May 6, 2019

[ARCHIVED] Problems Paying Your Utility Bill? We Can Help!

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There are several options available that depend on a customer’s situation:

  • Payment Plan Agreement – This is useful when a customer might owe several months of utility bills but needs a plan to get back on schedule.
  • Preferred Payment Date – This is a monthly extension for disabled or elderly customers, so the Las Cruces Utilities bill due date coincides with the arrival of Social Security or disability checks.
  • Budget Plan – Bill “leveling” evens out monthly bills, keeping them at a constant rate throughout the year.
  • Casa de Peregrinos (CDP) administers funds provided by the City of Las Cruces for all utility customers who might be in a financial hardship. This assistance begins with a visit with the Collections Representative who will provide a referral form; the customer takes the referral form to CDP and brings back a completed voucher from CDP to a Collections Representative.
  • Charitable funding sources – Local organizations have agreements with the City of Las Cruces to help if a customer is in need or has medical issues.
  • Promise to pay – Know that money is coming in, but it will take some extra time? Get a two-week extension on the billing due date.
  • LIHEAP (Low Income Heating Energy Assistance Program) – This is a federal program coordinated by the State of New Mexico to assist citizens with heating resources.

For any of these options, call Customer Service for assistance at 575/541-2111 or email and include your name and street address. If you want to come in in person, there are two locations to make it convenient for everyone:

● Customer Service at City Hall, 700 N. Main St., open 8 a.m. to 5 p.m. Monday through Friday, or

● East Mesa Customer Service Center just off U.S. Highway 70, at 5195 Bataan Memorial West, open weekdays from 9 a.m. to 6 p.m.

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