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The original item was published from 10/26/2020 11:36:43 AM to 12/14/2020 5:05:00 PM.

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Posted on: October 26, 2020

[ARCHIVED] Utilities Online Bill Pay Will Be Unavailable Due to Scheduled System Upgrade

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Beginning at 5 p.m. Friday, December 11, 2020, City Utilities customers will be unable to access the online payment function due to system upgrades. During the upgrade, customers may make their payments by telephone at 1-866-426-9757 and follow the payment prompts. 


The online payment function is anticipated to be available again by 8 a.m. Monday, December 14, 2020. If the function continues to be affected by the upgrade on December 14, customers may still call the 866-426-9757 payment line or 541-2111 to speak with a Customer Central representative. All other methods of payment are unaffected by the upgrade. 

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