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The original item was published from 1/6/2021 1:45:10 PM to 1/11/2021 1:07:57 PM.

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Posted on: January 6, 2021

[ARCHIVED] Utility Online Payment Function Will be Down for Upgrades

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Beginning at 5 p.m. Friday, January 8, 2021, City Utilities customers will be unable to access the online payment function due to system upgrades. During the upgrade, customers may make their payments by telephone at 1-866-426-9757 and follow the payment prompts.

The online payment function is anticipated to be available again by 8 a.m. Monday, January 11, 2021. If the function continues to be affected by the upgrade on January 11, customers may still call the 866-426-9757 payment line or (575) 541-2111 to speak with a Customer Central representative. All other methods of payment are unaffected by the upgrade.

It is possible that these upgrades may also cause an extended delay in the Ask Las Cruces mobile app by a few days.

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