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The original item was published from 3/10/2021 9:48:26 AM to 3/23/2021 12:00:00 AM.

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Posted on: March 10, 2021

[ARCHIVED] Utilities Online Bill Pay Will Be Unavailable Due to Scheduled System Upgrade

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Beginning at 1 a.m. Sunday, March 21, 2021, City Utilities customers will be unable to access the online payment function due to system upgrades. During the upgrade, customers may make their payments by telephone at 1-866-426-9757 and follow the payment prompts. 

The online payment function is anticipated to be available again by 4 a.m. Sunday, March 21, 2021. If the function continues to be affected by the upgrade on March 21, customers may still call the 866-426-9757 payment line or 541-2111 to speak with a Customer Central representative. All other methods of payment are unaffected by the upgrade.

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