To: Joshua Pacheco, Senior Windows System Administrator
From: Christopher Markis, HelpDesk Support Technician
In recent weeks, Josh has painstakingly worked on debugging the severe server problems the City has been plagued with for over a year. He has also been providing extensive back-end server support to the HelpDesk Team, allowing us to focus on the City's needs. We are ever so grateful for his dedication to locating the issues and determining best practices for assuring they don't return. Thank you very much Josh Pacheco.