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The original item was published from 4/16/2021 1:28:00 PM to 4/16/2021 1:47:31 PM.

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Posted on: April 16, 2021

[ARCHIVED] THERE’S A WEB SITE FOR THAT! LCU Customers Able to Track Bill and Usage

By G.H. Scott 

Published in the Las Cruces Bulletin 4/16/21

Graphical user interface

Description automatically generatedIf you’re looking to track your water usage or you’re wondering if your bill is within budget, there’s now a website for that! As a Las Cruces Utilities (LCU) customer, you now have access to a new tool to manage your monthly bill while conserving water and natural gas. Appropriately named UtilityHawk, the recently launched web portal can be used on any device (smartphone, laptop, tablet, desktop computer etc.) to access information 24-hours-a-day, seven days a week. “The user-friendly web portal provides immediate access for our customers,” said Jose Provencio, LCU deputy director business services, “allowing them to have more control over their monthly water and natural gas consumption and in turn their pocketbook.” The UtilityHawk application turns “Big Data” into information customers understand and use to their benefit. You can also set your language preference to English or Spanish.

Register your account
Getting started is easy. Existing LCU customers can easily register to use UtilityHawk. Just enter an email address, name and contact information, and create a password at this link https:/ today.

How to use UtilityHawk

The UtilityHawk web portal contains a host of information and options to keep you informed about your natural gas and water usage. Get current and projected bill amounts, set thresholds and alerts, and view your usage history. If you have multiple natural gas and water accounts, you can access the information for all accounts.

Once you sign in, you’ll see information for the current billing period with both estimated and projected bill amounts as well as the amount of water used and natural gas used.

Set Alerts

From the home page, you can access thresholds and alerts, see history of alerts, and change account settings. The Threshold page allows you to set an amount for the month and set alerts to inform you when you’re getting close to the threshold amount and when you’ve exceeded it. This feature helps you track and take measures to adjust your usage in real time, giving you control over your monthly bill. UtilityHawk also provides Advanced Thresholds, which allow you to set thresholds based on amount of water and natural gas used. 

“Setting alerts through the thresholds and/or advanced thresholds will let you know of any unusual changes to your utility usage and your account status. This will allow you to react and start correcting any problems,” said Jeff Dillard, LCU business systems analyst. This is important because a problem can raise your bill significantly or can potentially cause damage to your pipes and residence/business.

UtilityHawk also provides natural gas and water consumption information in easy-to-understand graphs. See your usage with hourly, daily, 48-hour, 72-hour, monthly, or yearly views to help with budgeting or conservation efforts. See how you’re doing against your estimated budget and check usage on any date and time; including minimum, average, and maximum usage. 

If you’re looking for an easy to use way to track and budget your natural gas and water usage, get signed up on LCU’s UtilityHawk web portal. The best part is it’s free to all LCU customers. 

LCU Customer Central can be reached at 575-541-2111 from 8 a.m. - 6 p.m. Monday through Friday. LCU provides services to approximately 100,000 Las Cruces residents and businesses.


PHOTO 1: - UtilityHawk Water Usage page-courtesy of LCU

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