News Flash Home
The original item was published from 6/1/2021 1:15:33 PM to 6/12/2021 12:00:00 AM.

News Flash

City Manager Report

Posted on: June 1, 2021

[ARCHIVED] Gas Service Rate Review Public Outreach to Continue Gathering Customer Input

Las Cruces Utilities

A processing error at the printing facility handling direct mail distribution for Las Cruces Utilities (LCU) caused a delay in the delivery of customer notifications regarding outreach meetings for the natural gas rate review. LCU apologizes for any confusion and inconvenience.


The Utility Customer Advisory Group (UCAG) will discuss the schedule and venues for additional customer outreach meetings at its June 9 meeting via Zoom. 

“Our customers’ voice on the rate review recommendations is very important. Their input facilitated by the UCAG provides the opportunity to address questions on the cost of service evaluation that will guide the decision making process,” said Jose Provencio, LCU deputy director Business Services.

Once the UCAG schedules the next round of outreach meetings, they will notify customers through radio, newspaper, social media, and direct mail in a timely manner. While Doña Ana County and New Mexico continues to transition out of the COVID-19 restrictions, the meeting in early June will be virtual. “We anticipate the July outreach meeting to be face-to-face with our customers,” Provencio said.

The last time LCU reviewed natural gas rates was 10 years ago. The current gas rate review reflects cost increases in wages and benefits, gas system maintenance and safety compliance, and vehicle and equipment maintenance and replacement. Customers are encouraged to read the options and recommendations on the rate increase at https://www.las-cruces.org/2065/Utility-Customer-Advisory-Group-UCAG.

For information and updates, visit the LCU website or call customer service at 575/541-2111. The TTY number is 575/541-2182.

Facebook Twitter Email

Other News in City Manager Report

GED Learning Circle

GED Learning Circle

Posted on: July 27, 2021
Learn About Your Library Night

Learn About Your Library Night!

Posted on: July 27, 2021
Parks and Recreation Sign

Kids Expo 2021

Posted on: July 23, 2021
Las Cruces Police

Application Deadline Nears

Posted on: July 22, 2021
Photo of Las Cruces City Hall exterior front view

Cannabis Survey and Meetings

Posted on: July 15, 2021
Water Truck

NO-DES Water Line Cleaning

Posted on: July 9, 2021
Movies at the Park 1

2021 Movies in the Park

Posted on: June 4, 2021