To: Lorie Grijalva, Customer Service Representative
From: Penny McClarin, Resident
"Today I spoke with Lorie Grijalva in the utilities department. I noticed my CLC bill was much higher for the last 3 months. Lorie was such a pleasure to speak with and very knowable is explaining what the issue might be. She scheduled an appointment to have our meter checked and then sent me the link so I can get set up to review my billed consumption using Utility Hawk. Please note you have an exceptional employee in Lorie and just wanted to let you know I truly appreciate her help and kindness." - Penny McClarin