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The original item was published from 5/23/2022 1:32:31 PM to 7/23/2022 12:00:00 AM.

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Posted on: May 22, 2022

[ARCHIVED] Take the Las Cruces Utilities Survey Online

LCU Farmers Market Customer Survey

By Cassie McClure

Published in Las Cruces Sun-News 5.22.22

If you missed Las Cruces Utilities (LCU) seeking takers of their annual survey at the Farmer’s Market downtown last weekend, you’re in luck - the survey will be hitting a mailbox near you soon, and it’s available online now.

“The Annual LCU Survey is a tool we use to measure what we might need to clarify for the public,” said LCU Director Delilah Walsh. “Part of our mission is to educate the public about the services included in the rates they pay, like how the grappler that comes once a month is different from the Green Grappler that picks up yard waste in clear bags.”

Public engagement is part of the 12-question survey, which highlights how customers can monitor the usage of two utility services through a free online portal called UtilityHawk.

The survey also asks about residents’ confidence in drinking water quality and whether cleaned water from Jacob Hands Wastewater Treatment Facility is sent safely back into the environment. 

There’s also a trickier question about when you should have your trash bin out: Is it the day before by 6 p.m. or the day of your scheduled pick-up by 6 a.m.? Should the container be placed on your curb or on the street? (Hint: The arms of the trash truck -- which tends to head out early every morning -- might be damaged in one scenario.)

Other questions include: What telephone number do you call if you smell natural gas inside or outside of your home? (Hint: It's the number for LCU Dispatch!) And, what simple three numbers do you call if you want to dig in the ground and don’t want to disrupt underground utilities? (Hint: It's not 911!)

“The questions also help us slide in information about how locates for underground lines are free and again whether LCU is or is not funded by tax dollars,” said Walsh. “Plus, we can get a sense if our general reminders need to be more focused or if our customers know what our goals are - which is to provide clean water, safe natural gas, and keeping our city sanitary by removing solid waste and wastewater.”

For anyone who missed the face-to-face surveys, look for it as an insert in an upcoming Utilities bill. The survey can be mailed in or dropped off at one of the two Customer Central locations: at City Hall or the East Mesa Customer Central location at 5195 Bataan Memorial West. The survey is also available online, in both English and Spanish:

For any other comments, customers may have, there is also a dedicated email that will help to find the answers that they may have:

LCU – Your Utility Connection. Customer Central can be reached at 575-541-2111 from 8 a.m. - 6 p.m. Monday through Friday. LCU provides clean, safe, and reliable services to Las Cruces residents and businesses. Learn more at:  

For emergencies, call Dispatch at 526-0500. 


PHOTO 1: LCU Administrative Assistant Allison MacGillivray explains answers to a survey taker at the Farmer’s Market.

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