By Cassie McClure
Published in Las Cruces Bulletin 7.1.22
In either your physical bill that hit your mailbox or the electronic version that hit your inbox, June’s Las Cruces Utilities (LCU) bill asks a favor – to fill out a survey that lets LCU know how they’re doing.
“The Annual LCU Survey is an educational tool to ensure we are helping our customers understand what we do and what they might need to do,” said LCU Director Delilah Walsh. “For example, it’s a way to remind customers when to put out their trash container and why the LCU Dispatch is important, especially during emergencies.”
The survey is also a way to ensure the public knows the difference between the grappler and the Green Grappler which picks up yard waste to become mulch that is given out free to the public from the City of Las Cruces Foothills Clean Fill location at 555 S. Sonoma Ranch Blvd.
Public engagement is requested for the 12-question survey, which highlights how customers can also engage, and monitor, two utility services through a free online portal called UtilityHawk.
The survey also asks about residents’ confidence in drinking water quality, whether containers should go on the curb or the street, and if they remember the 3-digits to “Call Before You Dig” so that a tree planting doesn’t end up damaging a water pipe in your yard.
If you prefer to fill out the survey physically, it can be mailed in or dropped off at one of the two Customer Central locations at City Hall or the East Mesa Customer Central location at 5195 Bataan Memorial West.
Walsh said, “We do review the results of the survey and it lets us know in what ways we might need to detail the services we offer, which are paid for only through services provided and not through tax dollars.”
For those who would like to complete the survey online, in either English or Spanish, please go here:
For any other comments customers may have, there is also a dedicated email that will help to find the answers that they may have: UtilitiesCustomerComments@las-cruces.org.
LCU – Your Utility Connection. Customer Central can be reached at 575-541-2111 from 8 a.m. - 6 p.m. Monday through Friday. LCU provides clean, safe, and reliable services to Las Cruces residents and businesses. Learn more at: las-cruces.org/180/Utilities
For emergencies, call Dispatch at 526-0500.