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1. How do I apply for Roadrunner Vamonos Services?

ADA Qualifying Applications for ADA certification are available at the Roadrunner Vamonos office, by calling (575) 541-2777 and on the City’s website, roadrunner.las-cruces.org. Senior Citizens Please call (575) 541-2777 to register for Roadrunner usage. Roadrunner Office is located at 300 West Lohman.

2. What is the Eligibility Criteria?

1. Anyone unable to independently board, ride or exit from any accessible vehicle on the fixed-route system as the result of a physical or mental impairment. 
2. Anyone with a disability who could use accessible fixed-route transportation, but accessible transportation is not available at the time and route needed. 
3. Anyone with a specific disability that prevents the person from traveling to or from a bus stop. These general criteria are to be used by a doctor or designated representative of a qualified social service agency. In each case, careful evaluation of an applicant’s limitations should be made in determining eligibility. 

Roadrunner Vamonos reserves the right to refuse transportation to any wheelchair user who cannot ride in a fully upright position. Wheelchair lifts can accommodate a weight up to 600 pounds. 

3. How long will the driver wait for me?

The driver will wait at the pick-up location for five minutes for you. You must be at the scheduled pick-up location at the scheduled start of your window, or you may miss your ride and be charged with a rider no show. 

NOTE: If a driver arrives early they must wait until the scheduled pick up time, plus up to five minutes for you. 

4. How do I board the vehicle?

Drivers will offer you assistance as you board or exit the vehicle but cannot physically lift or pick you up. All vehicles are equipped with wheelchair lifts. You may board while standing on the lift and, if requested, the driver will ride on the lift with you to ensure your safety. When boarding the vehicle with a mobility device, it is a best practice to back your device onto the lift and then into the vehicle.